If you make a mistake when writing the details of a transaction, destroy the voucher and start again. It's essential that vouchers are not altered, pinned, stapled, folded or damaged, as this could cause processing problems.
If you're suspicious of the card, the presenter or the circumstances of the transaction you must follow the Code 10 procedure.
You must seek Authorisation for every transaction by calling credit card issuer!
When you call, you'll be asked for the following information:
If the transaction is authorised, a voice response service will give you an authorisation code which may include numbers and letters. Write the code in the appropriate box on the sales voucher. Detach the cardholder copy of the sales voucher and hand it to the customer with their card and goods.
If the request is refused, no reason will be given and you should return the card to the customer (unless instructed otherwise by the operator) and ask for another form of payment
Once the procedure has been completed and all the required checks have been carried out, you must ensure that the necessary details of the transaction have been clearly recorded on all copies of the sales voucher. Detach the cardholder copy of the voucher and hand it to the customer along with their card and goods.
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